Shipping & Returns
Shipping Policy
We currently ship to customers within the United States.
We offer free standard shipping on eligible orders. Delivery times typically range from 6-13 business days, depending on the product and your location.
Orders are usually processed and shipped within 1–3 business days of purchase.
Once your order has shipped, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.
Please make sure your shipping address is complete and accurate before placing your order — RLM Stores is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.
Return & Refund Policy
We want you to be fully satisfied with your purchase. If something isn't right, you may request a return within 30 days of the delivery date.
To be eligible for a return:
-
The item must be unused, in its original condition, and in the original packaging
-
You must contact us before sending anything back
How it works:
Email us at [seu e-mail] with your order number and the reason for the return. We'll review your request and get back to you within 24 hours with next steps.
Refunds:
Once we receive and inspect the returned item, we'll process your refund to the original payment method within 5–7 business days.
Shipping costs:
If the return is due to a defective, damaged, or incorrect item, we'll cover the return shipping cost. For all other returns (change of mind, wrong size, etc.), return shipping is the customer's responsibility.
Exchanges:
Currently, we don't offer direct exchanges. If you'd like a different item, please return the original for a refund and place a new order.
Questions? Reach out anytime at rlmstores.sac@gmail.com — we're happy to help.