1. Information We Collect

We may collect information that you provide directly to us when you make a purchase, create an account, contact us, or otherwise interact with our website. This may include your name, email address, billing and shipping address, phone number, order information, and other information necessary to provide our services.

We may also automatically collect certain information about your device and use of our website, such as IP address, browser type, device information, pages visited, and interactions with our website.

2. How We Use Your Information 

We may use your information to process and fulfill orders, provide customer support, communicate about your purchases, improve our website and services, prevent fraud and security incidents, comply with applicable legal obligations, and send marketing communications when you have provided consent or where otherwise permitted by law.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those communications.

3. Payments

Payments are processed through third-party payment providers. RLM Stores does not directly store complete credit or debit card information. Payment providers may collect and process information in accordance with their own privacy policies.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use our services, improve performance, and support certain marketing features.

Where applicable, you can manage your cookie preferences through the consent tools available on our website.

5. How We Share Information

We may share information with service providers when necessary to operate our business and fulfil your order, including website hosting, payment processing, order fulfilment, shipping, analytics, and customer support providers. We do not sell personal information for monetary consideration. We may share information with service providers and other third parties as described in this Privacy Policy.

6. Data Security

We take reasonable administrative and technical measures designed to protect personal information. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to request access, correction, deletion, or information about how your personal information is used.

To exercise an applicable privacy right, please contact us using the contact information provided on our website.

8. Children's Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

9. Third-Party Services

Our website may use third-party services to provide features such as payments, analytics, shipping, and other functionality. These third parties may process information according to their own privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us through the contact information provided on our website.